Frequently Asked Questions of the Learning Technologies Team
If you cannot find the answer to your question here, please contact ltt@truman.edu
These answers are aimed at Truman’s Faculty & Staff; students often have very different questions, solutions, and resources. For student FAQs, please visit our Student Computing page.
Tips and Tutorials can be found here on the Microsoft website. (Most users should have Outlook 2016) To access your email and calendar on the go, you have options! From your phone – From the web, on any device, point your browser to: Please note that faculty can print only to the office/department printers individuals are affiliated with for budgetary reasons, (network printer names here). Classroom and library printing is restricted to students as those resources and hardware are budgeted through student funds. For business cards, letterhead, posters, and other more elaborate printing projects, be sure to check out University Printing Services located in BT1214. Classrooms at Truman are equipped with: Each room has an AV control tool. For most classrooms, that tool is a “Pixie”. The Pixie system typically sits on the teaching console. A few rooms may have a “Chumby” device or simply a remote control – all with similar options. Our largest classrooms and many specialty rooms utilize an Extron Control Panel which is a push-button or touch-screen panel built into the teaching console. These devices provide additional options to control the wider range of technologies available in these higher-tech classrooms. Access your Truman-provisioned G-Suite for Education at http://googleapps.truman.edu and be sure to sign in, not with your personal/private account, but with your Truman network credentials so that you get the unlimited storage space and expanded feature set. See Google’s full set of tutorials and power-user guides here, or our Truman TechBreak on the Google docs and drive here. Note: Truman does not license the Google+ apps or Gmail for Faculty/Staff. Faculty/Staff email is available on the web at http://exchange.truman.edu For sharing files with confidential or PII information, Truman has a special higher-security, file-sharing service called SendFile, access that at https://sendfile.truman.edu Be sure to use SendFile to keep confidential information secure! For Fall 2021, two portals will be running simultaneously while we switch over to a new service. Our incoming freshmen and some offices will be using portal.truman.edu, the rest of us may be still be using “Truview” truview.truman.edu . Both are are entryways to the same information. Point your browser to either one and use your Truman username and password to log-in. Choose the tab or link for your role (Faculty, Employee, Student, Etc.) to reach customized information and resources. There will be much more information coming throughout the semester as the transition gets underway, feel free to begin using the new portal system at portal.truman.edu anytime. It is important to note that the Gmail links prominently featured in both portals are for students. Faculty/Staff must access their email system by going to http://exchange.truman.edu. To access the virtual desktop, simply go to: http://view.truman.edu and log-in using your network username and password. To get to Blackboard, go to blackboard.truman.edu and log-in using your Truman credentials, or you can find a link to Blackboard inside both Truview and Truman Portal. It is recommended that all faculty use Blackboard to, at a minimum, post the syllabus and assignments for students to have ready access 24/7. Blackboard is a robust tool that also supports class communications, a sophisticated electronic grade book, learning outcomes, text-book integration, multimedia integration and much more. Blackboard administrator, Sherry Dare schedules one-on-one training sessions by appointment. You can contact Sherry directly or email sdare@truman.edu to submit a question, to schedule a training session, or to learn more about Blackboard features. The LTT website has a condensed listing of self-help Blackboard tutorials to help you utilize our LMS. Click here for Grade Center tutorials If you are a self-help / on-demand kind-of-learner, then we have lots of options for you here at Truman.
Have a general question, need to report a problem, or don’t know who or what to ask for? – Call the IT Service Center (aka The Help Desk) at 660-785-4544 or visit them in PML 203.
Need help during class with the audiovisual or computer technology in a classroom? – Call the Classroom Emergency Hotline and your issue will be reported to the Building Support Team with a high priority. During the Pandemic, the team’s ability to respond on-site is more limited than normal and demand is higher – causing some unavoidable delays in response time. We encourage faculty to continue to report all classroom tech issues immediately, but to also have alternative teaching plans at the ready. For health or safety emergencies, call 911!
This team of Technical Support Specialists and specially trained student assistants provide support for desktop computing issues and AV/IT problems in classrooms. Call the IT Service Center to open a ticket and a Building Support Specialist will reach out to you to resolve the issue. Many problems can be addressed over a Zoom call or other remote access, others may require an in-person visit.
**Due to the potential for close contact in these situations, please do be prepared for the visit by wearing a face mask even in your office and having wipes or sanitizer available to clean your mouse and keyboard.**
Want to learn more about the audiovisual equipment in your classroom, or how to use web-based teaching tools? Need to learn about how flip your classroom? Want to redesign a course for hybrid or online delivery? Want to schedule a videoconference to bring in a remote expert to your class? For assistance with all of this and much more, visit the LTT website or email the team at ltt@truman.edu. The Learning Technologies and Instructional Design Team offices and Faculty Development Reading Room are accessed through PML204.
Do you have an idea to share with the CIO, do you need a report from the student information system? Our main ITS office is located in MC111. Our CIO, Donna Liss, is also the campus designated DMCA contact person and is active in sustainability initiatives among her other IT-related duties. Find out the latest ITS news or learn more about campus IT support by visiting http://its.truman.edu
Curated list of tutorials and tips related to Truman IT topics
Short videoclips on a wide variety of instructional and productivity tools and software.
Training and resources for instructors wishing to get themselves and their courses ready to teach online