Frequently Asked Questions of the Learning Technologies Team
If you cannot find the answer to your question here, please contact ltt@truman.edu
These answers are aimed at Truman’s Faculty & Staff; students often have very different questions, solutions, and resources. For student FAQs, please visit our Student Computing page.
Tips and Tutorials can be found here on the Microsoft website. (Most users should have Outlook 2016) To access your email and calendar on the go, you have options! From your phone – From the web, on any device, point your browser to: Please note that faculty can print only to the office/department printers individuals are affiliated with for budgetary reasons, (network printer names here). Classroom and library printing is restricted to students as those resources and hardware are budgeted through student funds. For business cards, letterhead, posters, and other more elaborate printing projects, be sure to check out University Printing Services located in BT1214. Classrooms at Truman are equipped with: Each room has an AV control tool. For most classrooms, that tool is a “Pixie”. The Pixie system typically sits on the teaching console. A few rooms utilize a projector remote control device. Our largest classrooms and many specialty rooms utilize an Extron Control Panel which is a push-button or touch-screen panel built into the teaching console. These devices provide additional options to control the wider range of technologies available in these higher-tech classrooms. Access your Truman-provisioned G-Suite for Education at http://googleapps.truman.edu and be sure to sign in, not with your personal/private account, but with your Truman network credentials so that you get the extensive storage space and expanded feature set. See Google’s full set of tutorials and power-user guides here, or our Truman TechBreak on the Google docs and drive here. Note: Truman does not license the Google+ apps or Gmail for Faculty/Staff. Faculty/Staff email is available on the web at http://exchange.truman.edu For sharing files with confidential or PII information, Truman has a special higher-security, file-sharing service called SendFile, access that at https://sendfile.truman.edu Be sure to use SendFile to keep confidential information secure! We call this portal, TruView! Point your browser to truview.truman.edu and use your Truman username and password to log-in. Choose the tab or link for your role (Faculty, Employee, Student, Etc.) to reach customized information and resources. It is important to note that the Gmail links prominently featured in TruView are for students. Faculty/Staff must access their email system via the web by going to http://exchange.truman.edu or by using the desktop app – MS Outlook. Using this tool will make it appear that you are in front of a computer lab system. You can access any of the software on the current image, access your Y: drive, etc. To access the virtual desktop, simply go to: http://view.truman.edu and log-in using your Truman username and password. Note: Truman is migrating from Blackboard to D2L Brightspace in 2023. The tentative timeline for this migration is: Exploratory/practice access to the new system – Spring 2023. Classes MAY be offered in Brightspace – Summer 2023. Classes MUST be offered in Brightspace – Fall 2023. Information and updates will be shared campus-wide throughout the year. For Fall ’22 and Spring ’23 Blackboard will continue to be the LMS of record. To get to Blackboard, go to blackboard.truman.edu and log-in using your Truman credentials, or you can find a link to Blackboard inside the Truview portal. It is recommended that all faculty use Blackboard to, at a minimum, post the syllabus and assignments for students to have ready access 24/7. Blackboard is a robust tool that also supports class communications, a sophisticated electronic grade book, learning outcomes, text-book integration, multimedia integration and much more. Blackboard administrator, Sherry Dare schedules one-on-one training sessions by appointment. You can contact Sherry directly or email sdare@truman.edu to submit a question, to schedule a training session, or to learn more about Blackboard features. The LTT website has a condensed listing of self-help Blackboard tutorials to help you utilize our LMS. Click here for Grade Center tutorials If you are a self-help / on-demand kind-of-learner, then we have lots of options for you here at Truman.
Have a general question, need to report a problem, or don’t know who or what to ask for? – Call the IT Service Center (aka The Help Desk) at 660-785-4544 or visit them in PML 203.
Need help during class with the audiovisual or computer technology in a classroom? – Call the Classroom Emergency Hotline and your issue will be reported to the Building Support Team with a high priority. During the Pandemic, the team’s ability to respond on-site is more limited than normal and demand is higher – causing some unavoidable delays in response time. We encourage faculty to continue to report all classroom tech issues immediately, but to also have alternative teaching plans at the ready. For health or safety emergencies, call 911!
This team of Technical Support Specialists and specially trained student assistants provide support for desktop computing issues and AV/IT problems in classrooms. Call the IT Service Center to open a ticket and a Building Support Specialist will reach out to you to resolve the issue. Many problems can be addressed over a Zoom call or other remote access, others may require an in-person visit.
Want to learn more about the audiovisual equipment in your classroom, or how to use web-based teaching tools? Need to learn about how flip your classroom? Want to redesign a course for hybrid or online delivery? Want to schedule a videoconference to bring in a remote expert to your class? For assistance with all of this and much more, visit the LTT website or email the team at ltt@truman.edu. The Learning Technologies and Instructional Design Team offices and Faculty Development Reading Room are accessed through PML204.
Do you have an idea to share with the CIO, do you need a report from the student information system? Our main ITS office is located in MC111. Our CIO, Donna Liss, is also the campus designated DMCA contact person and is active in sustainability initiatives among her other IT-related duties. Find out the latest ITS news or learn more about campus IT support by visiting http://its.truman.edu
Short videoclips on a wide variety of instructional and productivity tools and software.
Training and resources for instructors wishing to get themselves and their courses ready to teach online